DISTANCE SALES AGREEMENT
1. PARTIES
This Agreement has been executed between the following parties under the terms and conditions set forth below:
BUYER (hereinafter referred to as the “BUYER”)
Name – Surname:
Address:
SELLER (hereinafter referred to as the “SELLER”)
Name – Surname: Troy Depo Lojistik ve Teknoloji Hizmetleri A.Ş.
Address: Maslak, Büyükdere Cad. No:255 Nurol Plaza B.02, 34450 Sarıyer/İstanbul
By accepting this agreement, the BUYER acknowledges that upon confirming the order, they undertake to pay the order amount, including any applicable shipping fees and taxes, and that they have been informed of this obligation.
2. DEFINITIONS
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MINISTRY: Ministry of Customs and Trade
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LAW: Law No. 6502 on Consumer Protection
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REGULATION: Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188)
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SERVICE: Any consumer transaction other than the supply of goods in return for a fee or benefit
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SELLER: Company offering goods to the consumer within its commercial activities
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BUYER: Real or legal person purchasing or benefiting from a product or service for non-commercial purposes
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SITE: The e-commerce website of the SELLER
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ORDERING PARTY: The person placing an order through the SELLER’s site
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PARTIES: The SELLER and the BUYER
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PRODUCT: The tangible or intangible goods subject to purchase (including software, audio, visual files)
3. SUBJECT
This Agreement regulates the rights and obligations of the Parties regarding the sale and delivery of the product(s) specified below, ordered electronically via the SELLER’s website, in accordance with Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.
The prices listed and announced on the site are sales prices. Campaign prices are valid until the campaign end date.
SELLER INFORMATION
Title: Troy Depo Lojistik ve Teknoloji Hizmetleri A.Ş.
Address: Maslak, Büyükdere Cad. No:255 Nurol Plaza B.02, 34450 Sarıyer/İstanbul
Phone: 0850 888 66 15
Email: [email protected]
BUYER INFORMATION
Recipient Name:
Delivery Address:
Phone:
Email:
ORDERING PARTY INFORMATION
Name/Title:
Address:
Phone:
Email:
PRODUCT INFORMATION
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Product Description
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Quantity
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Unit Price
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Subtotal (incl. VAT)
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Shipping Fee
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Total Price
Payment Method:
Delivery Address:
Recipient:
Billing Address:
Order Date:
Delivery Date:
Delivery Method:
Shipping costs are borne by the BUYER.
INVOICE INFORMATION
Name/Title:
Address:
Phone:
Email:
The invoice will be delivered with the order.
GENERAL TERMS
(For brevity, only key obligations are summarized—complete translation can be provided as PDF):
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The BUYER acknowledges reviewing and accepting product details, prices, and payment methods before confirming the order.
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Products are delivered within 30 days unless otherwise specified on the product page.
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The SELLER is obligated to deliver the product in conformity with standards and without defects.
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If fulfillment becomes impossible, the SELLER will notify the BUYER within 3 days and refund within 14 days.
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If the payment fails or is canceled by the bank, the SELLER is not obligated to deliver the product.
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In case of force majeure, the SELLER may postpone or cancel delivery with BUYER’s consent.
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Communication regarding the order may be made via email, SMS, or phone.
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The BUYER must inspect the product upon delivery. Damaged goods must not be accepted.
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Fraud prevention measures may require identity verification in suspicious transactions.
RIGHT OF WITHDRAWAL
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The BUYER may withdraw from the agreement within 14 days without justification.
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To use this right, written notification (email, fax, or mail) must be sent within 14 days.
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The product must be returned unused, with all packaging and accessories intact.
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If the withdrawal causes the order total to fall below a campaign threshold, the discount will be revoked.
PRODUCTS NOT ELIGIBLE FOR RETURN
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Custom-made, perishable, health/safety-sensitive, opened cosmetics, underwear, software, digital content, and used items are not eligible for return as per regulations.
DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on payment via credit card, interest may apply according to the card agreement, and legal action may be initiated by the bank. The BUYER agrees to compensate the SELLER for any related losses.
GOVERNING LAW AND JURISDICTION
Disputes may be submitted to Consumer Arbitration Committees or Consumer Courts depending on the monetary limits defined by law. This Agreement is made for commercial purposes.
ENFORCEMENT
By completing the order on the Site, the BUYER is deemed to have accepted all terms of this Agreement. The SELLER must obtain electronic acceptance of this agreement from the BUYER prior to order completion.
SELLER:
Troy Depo Lojistik ve Teknoloji Hizmetleri A.Ş.
BUYER:
[Name/Signature]
DATE:
[Order date]
